What personal information we collect
There are many aspects of the site which can be viewed without providing personal information, however, you may be required to submit personally identifiable information from time to time. This may include:
date of birth;
contact information including addresses, email addresses, phone numbers, fax numbers, social media usernames etc;
information about goods and services you have ordered;
information from enquiries you have made;
information about your business or personal affairs;
communication between us;
credit card information;
other information relevant to promotions; and
any other information requested on this Site or otherwise required by us or provided by you.
Non-personally identifiable information
For each visitor to the site, we collect the following non-personally identifiable information, including but not limited to pages viewed while browsing the site, browser and operating systems, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at the site.
How we collect your personal information
We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.
Use of your personal information
We may use your personal information to provide the YesCourse service to you and to provide you with information from us and our partners . We may use your personal information to better understand customer needs, improve our website and improve our service. We may use your personal information to respond to queries about our service and documents requests. We also use your personal information for marketing purposes, to improve our service and to notify you of opportunities that we think you might be interested in.
Disclosure of personal information
We may share your information with organisations, agents, contractors and subcontractors that assist us to provide information, products and services to you (YesCourse Associates). Those organisations will receive only the information they need to help deliver the YesCourse service. By using the YesCourse website you consent to the disclosure of your information to YesCourse Associates. We take reasonable steps to ensure that these YesCourse Associates are bound by confidentiality and privacy obligations in relation to the protection of your personal information. We may also disclose information when it is required by law. We may disclose information to parties located outside of Australia. These locations may include, but are not limited to, the United States of America, the Philippines and India.
In addition to the above, your personal details may be made available to the academies that you enrol in as students, trainers, tutors and support staff. YesCourse and Academies also have access to information related your activities within their courses including but not restricted to if and when you have viewed course material, attempted assignments and any other interaction that you have with the Academy's facilities on the site.
Third party sites
Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.
Accessing your personal information
You have a right to access your personal information in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like to do so, please contact us at firstname.lastname@example.org and let us know. You may be required to put your request in writing for security reasons. We reserve the right to charge a fee for searching for, and providing access to, your information on a per request basis. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us at email@example.com. We will respond to any request shortly after receiving it and will endeavour to promptly correct any information found to be incorrect.
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to "YesCourse Pty Ltd - 34 Auld Avenue, Eastwood, NSW 2000 Australia". We take complaints very seriously and will respond shortly after receiving written notice of your complaint.